Internet/New Media
Call-center in viitor: Asistenti virtuali, detectarea emotiilor, video-chat live
Centrele de suport clienti vor utiliza tehnologii inedite in urmatorii 5-10 ani, iar printre cele mai des intalnite functionalitati se vor numara asigurarea compatibilitatii intre personalitatea agentului si cea a interlocutorului, agenti virtuali, video chat live, identificarea emotiilor interlocutorului sau gestiunea interactiunilor din social media , potrivit unui raport Gartner.
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