Internet/New Media
Cei mai prompti furnizori de utilitati: CEZ si ENEL raspund in 2 minute, E.ON in 6
Telefonul ramane in continuare cel mai rapid mijloc de a primi raspuns la o reclamatie catre furnizorii de utilitati. In media, in 3 minute apelul telefonic este preluat de catre un operator, iar pe email, asteptarea dureaza cel putin o zi, potrivit unui studiu GfK.
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