Auto
Cum sunt vazute service-urile auto in Romania: „Intram cu un geamantan de bani, ca intr-o gaura neagra”
Proprietarii de masini din Romania se simt precum o <maimuta milionara> atunci cand sunt nevoiti sa mearga cu masina la service. Printre experientele care stau la baza acestei perceptii se numara primirea unei facturi finale care difera de estimarea initiala, lipsa unor explicatii amanuntite ori absenta mecanicului de la locul reparatiei atunci cand este urmarit prin peretele de sticla modul in care aceasta se desfasoara, conform unui studiu realizat in aceasta luna de Exact Cercetare si Consultanta.
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