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Cele mai importante 4 atribute ale unui serviciu de calitate
Cele mai importante patru atribute ale unui serviciu de calitate superioara pentru consumatorii romani sunt rapiditatea cu care este livrat serviciul, politetea celui cu care se intra in contact la achizitionarea serviciului si livrarea acestuia, posibilitatea de a alege dintre mai multe optiuni si beneficiile suplimentare oferite in cadrul aceluiasi serviciu, conform analizei realizata de Customer Focus si EY numita Experienta serviciilor superioare, data joi publicitatii.
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