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Comunicare online: Cuvinte pe care nu ar trebui sa le folosesti niciodata in email
Ai idee cum sunt percepute emailurile tale? Fara a auzi inflexiunile vocale si fara a vedea expresiile faciale, este foarte greu sa interpretezi ce simte persoana de la celalalt capat al casutei postale online. Semnele de exclamare si emoticoanele te pot ajuta pana la un anumit punct, dar nu sunt indicate in corespondenta de la locul de munca. Iar limbajul formal de business poate capata adesea conotatii negative, daca este scos din context.
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