Cariere
Customer service de succes: 80% din companii cred ca il ofera, doar 8% din clienti il primesc
Cercetarile au demonstrat ca organizatiile care vin in intampinarea nevoilor clientilor, atat la nivel de business, cat si la nivel uman, au succes intr-o piata efervescenta. De fapt, cei mai multi clienti nu cumpara de la companii, ci de oamenii cu care lucreaza in acele companii.
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