Relatia cu clientii: Romanii pun pe ultimele locuri nationalitatea furnizorului si impactul acestuia asupra mediului
Romanii au clasat impactul furnizorilor asupra mediului inconjurator pe unul dintre ultimele locuri in ierarhia elementelor care conteaza in alegerea acestora. In plus, nationalitatea furnizorului este ultimul element pe care consumatorii romani il iau in calcul atunci cand fac o achizitie, reiese din studiul "Campionii in Relatiile cu clientii in Romania" al The KPI Institute, dezvoltat in perioada 27 aprilie - 8 mai 2015.
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