Internet/New Media
Ce masuri pot lua companiile pentru a nu mai lasa clientii sa astepte la telefon
Cele mai bune optiuni ale companiilor care nu doresc sa isi lase clientii in asteptare la telefon sunt inregistrarea solicitarii de a fi reapelati, in cazul apelurilor in asteptare, respectiv posibilitatea de a selecta un interval orar in care sa fie reapelati, in cazul reapelarilor programate.
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