Media & Advertising
Cum iti transformi un critic in fan? Invita-l si discuta cu el
Cand un client, un jurnalist sau un blogger exprima idei critice la adresa companiei, serviciului sau produsului tau, nu te grabi sa il ataci, sa il discreditezi si nici nu incerca sa il treci cu vederea.
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Solutia cea mai buna din toate punctele de vedere este dialogul. Nu, nu este in mod sigur platit de concurenta si nici nu scrie impotriva ta pentru ca are vreun interes ascuns .
Macar acorda-i aceasta „prezumtie de nevinovatie” si incearca sa afli ce l-a nemultumit, ne recomanda Dan Dragomir.
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