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Cat de repede trebuie sa raspunda companiile la solicitarile clientilor ca sa nu-i piarda
69% dintre consumatori sunt de parere ca timpul de asteptare acceptabil pentru ca un agent de servicii clienti sa preia un apel telefonic este sub 3 minute, potrivit sondajului anual Global Customer service survey, realizat de Interactive Intelligence Group Inc., furnizor global de solutii software.
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